Descriptions:

The tool is called Grain AI. It is an AI-powered platform that helps businesses automate customer service tasks. It uses natural language processing (NLP) and machine learning (ML) to understand customer queries and provide accurate responses. It can be used to automate customer service tasks such as answering FAQs, providing product information, and resolving customer issues. Grain AI also provides analytics and insights to help businesses better understand customer behavior and improve customer service.