Descriptions:

The tool is called Ellisense. It is a cloud-based platform that helps businesses to automate their customer service processes. It uses artificial intelligence (AI) to provide customers with personalized, automated responses to their inquiries. It also provides analytics and insights to help businesses better understand their customers and improve their customer service. Ellisense also offers a range of integrations with popular customer service tools, such as Salesforce, Zendesk, and Freshdesk.